AI Voice Agent

An AI Voice Agent is an automated phone assistant that answers incoming calls, speaks naturally with callers, answers questions, qualifies potential customers and can book appointments. It works 24/7, so your business can answer calls even when your team is unavailable.

The AI Voice Agent is designed to answer incoming calls automatically after your chosen number of rings. This means calls don't have to go unanswered simply because your team is busy, already on another call, or it's outside normal business hours.

The AI Voice Agent uses a natural-sounding voice designed to make conversations feel comfortable and conversational rather than like a traditional automated phone menu.

Yes. It can be configured with business-specific information such as your services, frequently asked questions, operating hours, service areas and other information you provide.

Yes. The agent can ask questions during the conversation to understand what the caller needs and determine whether they are a suitable prospect. This helps your team concentrate on the calls that are most likely to become customers.

Yes. Where your booking system and calendar are supported, the AI Voice Agent can help schedule appointments during the call. This means a potential customer doesn't have to wait for someone to call them back.

Yes. Calls can be routed to a human team member when required. For example, a high-value prospect, urgent enquiry or situation outside the agent's normal capabilities can be escalated to a person.

The agent can be configured to avoid guessing when it doesn't have the information required. Depending on the situation, it can collect the caller's details, offer an appropriate next step or escalate the call to a member of your team.

Yes. That's one of the major benefits of the service. The AI Voice Agent can answer calls during evenings, weekends and holidays, giving potential customers a way to contact your business whenever they are ready.

The service is configured with 3 concurrent calls, meaning up to three calls can be handled simultaneously under the current plan. If your business requires additional call capacity, this can be discussed as part of your requirements.

The service can support call recordings and transcripts, allowing you to review conversations and understand what callers are asking about. Call recording should always be configured and used in accordance with applicable privacy and recording-consent requirements.

Yes. Transcripts can be available for conversations, giving you a written record of what was discussed without requiring your team to take notes during the call.

Yes. If a caller needs assistance that cannot be handled immediately, the agent can collect relevant information and pass the details to your team for follow-up.

No. It is designed to support your existing team by handling initial calls, routine questions, lead qualification and appointment booking. Your staff can then focus on customers and conversations that require human involvement.

The current service has a $500 one-time setup fee, a $90 monthly subscription for up to 3 concurrent calls, and usage is charged at $0.40 per minute.

The setup process includes configuring the AI Voice Agent around your business requirements, including your business information, call handling and conversation flows. The exact setup requirements will depend on how you want the agent to handle your calls.

No. The minimum agreement period is 30 days, so you are not committing to a lengthy contract.

The estimated time to initial traction is 5 days, although the actual implementation time can vary depending on the information, integrations and call flows required for your business.

Call activity, transcripts, lead quality and conversion information can be tracked. This gives you useful insight into how many calls are being handled and what opportunities are being generated.

In many cases, yes. The exact setup depends on your existing phone system and how you want unanswered, after-hours or other calls to be handled. This can be discussed during setup.

It can be particularly useful for businesses that rely on telephone enquiries, appointments and leads. Examples include roofers, plumbers, electricians, HVAC companies, builders, home-service businesses, professional services and other businesses where a missed call could mean a missed customer.

Yes. The AI Voice Agent doesn't prevent you or your team from handling calls normally. It can be configured to step in when calls aren't answered or to route particular types of calls according to your preferred workflow.

The goal isn't to pretend that the caller is speaking to a human. The AI Voice Agent is there to provide a fast, useful response and make sure the caller isn't left waiting. It can answer questions, collect information, qualify the enquiry and connect the caller with your team when human assistance is needed.